Shipping Policy
Effective Date: January 17, 2025
At Prestige Gemer, we are dedicated to delivering your eyewear orders promptly and securely. This Shipping Policy outlines the procedures, shipping options, and delivery expectations for your orders. By purchasing from our website, you agree to the terms outlined in this policy.
1. Shipping Locations
We offer shipping within the United States only. At this time, we do not provide international shipping. Please check back in the future for updates regarding international shipping options.
2. Order Processing Time
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Processing Time: All orders are typically processed within 1-2 business days of receiving your order. Business days are Monday through Friday, excluding public holidays.
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Order Confirmation: Once your order is received, we will send you an email confirmation with your order details. When your order is shipped, you will receive another email with tracking information.
3. Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. The available shipping methods and their estimated delivery times are:
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Standard Shipping:
- Delivery time: 5-7 business days
- Cost: Calculated at checkout
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Expedited Shipping:
- Delivery time: 2-3 business days
- Cost: Calculated at checkout
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Overnight Shipping (Next Business Day):
- Delivery time: 1 business day
- Cost: Calculated at checkout
Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, or shipping carrier delays.
4. Shipping Rates
Shipping costs are calculated based on the weight, size, and destination of your order. Shipping charges will be displayed during checkout before you confirm your purchase.
- Free Standard Shipping is available for orders over $100 within the U.S.
- Flat-rate shipping applies to orders under $100. The rate will be shown at checkout.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this number to track the status of your order through the carrier’s website.
If you do not receive tracking information, please check your spam folder, or contact us at info@prestigegemer.com.
6. Shipping Delays
While we strive to ship your order as quickly as possible, there are factors that may cause delays, including:
- Weather conditions
- Shipping carrier delays
- High order volume during holidays or sales events
- Unexpected supply chain disruptions
If there are any significant delays with your order, we will notify you as soon as possible.
7. Incorrect Shipping Information
Please ensure that all shipping information is accurate when placing your order. Prestige Gemer is not responsible for delays or issues caused by incorrect or incomplete shipping details.
If you realize there is an error in your shipping information after placing your order, please contact us immediately at info@prestigegemer.com. We will do our best to correct it before shipment.
8. Lost or Damaged Items
In the unlikely event that your package is lost or damaged during shipping, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.
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Lost Packages: If the carrier confirms your package is lost, we will either resend the items or issue a refund, depending on the circumstances.
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Damaged Items: If your order arrives damaged, please take photos of the damage and email them to us at info@prestigegemer.com along with your order number. We will review the situation and offer a replacement or refund.
9. Returns Due to Shipping Issues
If your item is lost, damaged, or incorrect due to a shipping issue, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or request a replacement.
10. Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to us:
Prestige Gemer
1595 Masonic Hill Road,
Little Rock, Arkansas,
United States
Phone: 501-604-7730
Email: info@prestigegemer.com
Website: prestigegemer.com
Thank you for shopping with Prestige Gemer! We are committed to delivering your eyewear with care and efficiency. Should you have any questions or require assistance, our customer support team is always ready to help.
