Refund and Returns Policy

Effective Date: October 2024

At Gemsplendorr Store, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help! Please read our Refund and Returns Policy carefully.

1. Return Eligibility

You may return items within 30 days of the delivery date for a full refund or exchange, provided the following conditions are met:

  • The item must be unused and in its original condition, including all tags, packaging, and documentation.
  • Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@gemsplendorr.com or call us at 601-425-1710 to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all tags and accessories.
  3. Return Shipping: You will be responsible for covering the return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

4. Exchanges

If you would like to exchange an item for a different size or style, please contact us to initiate the exchange process. Once your return is received and inspected, we will send out the new item at no additional cost for the second shipment.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@gemsplendorr.com. We will provide instructions on how to return the item and arrange for a replacement or refund.

6. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description before completing your purchase.

7. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please feel free to reach out to us:

Thank you for shopping at Gemsplendorr Store! We appreciate your business and look forward to serving you.